Privacy Policy
1- Introduction
Silvazar® (“We,” “us,” “our” and “Silvazar®”) respects the privacy of the users of www.silvazar.com (the Site). You (“User,” “Buyer,” “Customer,” “You” or “Your”) can always contact us regarding any inquiries in respect of our Privacy Policy.
This Privacy Policy explains how we collect, use, disclose and protect your information when you browse the Site, including the mobile application if available. Please read the privacy policy carefully. If you do not agree to the terms of this Privacy Policy, please do not continue browsing the Site. By continuing to browse the Site, you agree to the Terms of Use and to the Privacy Policy.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. It is your responsibility to keep checking the Site for updates of the Terms and/or the Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site. You acknowledge that you waive your right to receive specific notice for each change or modification. We encourage you to review this Privacy Policy periodically to stay informed of updates.
You will be deemed to have accepted the changes to any revised Privacy Policy by your continued use of the Site after the date this revised Privacy Policy is posted.
2- Collect your Information
We may collect information about you in a number of ways. The information we may collect on the Site includes:
A. Personal data: Personally identifiable information, such as your name, shipping address, email address, phone number, and demographic information, such as your age, gender, country, city, and interests that you voluntarily provide to us [when you register on the Site or our mobile application, if any. This information will be mainly used in order for us to ship the product(s) you intend to purchase.
B. Derived data: Information that our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times and the pages you viewed immediately before and after accessing the Site. If you use our mobile application, this information may also include your device name, device type, operating system, phone number, country, likes and responses to a post, and other interactions with the application and other users via the server, as well as any other information you choose to provide.
C. Financial statements: The only financial information that can be collected on the Site is the amount of money paid toward a transaction. All other financial data is stored by our payment service provider approved by the Federal Central Bank of UAE. We encourage you to review the privacy policy of each party and contact them directly if you have any inquiries.
D. Mobile device data: Device information, such as your mobile device ID, model, and manufacturer, and information about your device’s location, if you browse the site from a mobile device.
3- Use of your Information
We may share the information we have collected about you in certain situations. Your information may be disclosed as follows:
- Law enforcement.
- Prevention of fraudulent transactions, monitoring against theft and protection from criminal activity.
- Anonymous statistical data collection and analysis for internal use.
- Creating and managing your account.
- Sending targeted advertisements, coupons, promotional flyers and other information related to promotions.
- Sending emails about your account or your order.
- Completing and managing purchases, orders, payments and other transactions made through the Site or the Mobile Application, if any.
- Creating a personal profile about you to make future visits to the Site or mobile application more personalized.
- Increasing the efficiency and operation of the Site and mobile application.
- Monitoring and analyzing usage and trends to improve your experience with the Site and the mobile application.
- Notifying you of updates to the Site and mobile applications.
- Providing you with new products, services and/or recommendations.
- Processing payments and refunds.
- Shipping and returning of your shipment.
- Troubleshooting technical problems.
- Responding to product and customer service requests.
4- Disclosure of your Information
We may share the information we have collected about you in certain situations. Your information may be disclosed as follows:
- By law or by order of the court or the competent authorities. Your information is disclosed as part of a legal process, to investigate or remedy potential violations of United Arab Emirates laws and regulations, and of our policies, or to protect the rights, property, and safety of others, as permitted or required by any applicable law, regulation or regulation. This includes exchanging information with other entities to protect against fraud and reduce credit risk.
- Third party service providers. We may share your information with third parties that perform services for us or on our behalf, including shippers, payers, data analysis, email delivery, hosting services, customer service, and marketing assistance.
- Our affiliates. We may share your information with our affiliates, in which case we will require those affiliates to respect this Privacy Policy. Affiliates include the current Company (Silvazar®) and any company, subsidiary, joint venture partners or other companies under common control with us.
- Sale or bankruptcy. If we restructure or sell all or part of our assets, or go through a merger, we may transfer your information to the new entity. If we go out of business or enter bankruptcy, your information will be an asset that has been transferred or acquired by a third party. You acknowledge that such transfers may occur and understand that the new entity to which the ownership and assets of Silvazar® are transferred may reject to honor the obligations we made in this Privacy Policy, and you release us from any obligations or claims arising from the new entity’s failure to respect this Privacy Policy.
5- No-Liability
Please see our Cookie Use Policy link on the Website.
6- Tracking Technologies and Cookies
Silvazar®, at our sole discretion, has the right to immediately delete your account at any time and without having to provide any justification to you or to any third party.
7- Security of your Information
We use administrative, technical and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against interception or any other type of misuse.
Any information disclosed online is subject to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information. In the event of a breach of such data, you release Silvazar® from any liability or claims for any material, moral or in-kind losses, of whatever value or damages arising therefrom.
8- Choices about your Account Information
You may at any time review or change the information in your account or cancel your account by logging into and updating your account settings.
Upon your request to terminate your account, we will delete your account and some information from our active databases. You will no longer be able to retrieve order history nor download invoices, nor will Silvazar®. However, some information may be retained in our files to prevent fraud, assist with any legal investigations, enforce our Terms of Use and/or comply with legal claims.
9- Emails and Communications
If you no longer wish to receive correspondence, emails, or other communications from us, you may unsubscribe by:
A. Determine your preferences at the time of registering your account on the website
B. Log in to your account settings and update your preferences.