{"id":3,"date":"2026-10-07T21:20:27","date_gmt":"2026-10-07T21:20:27","guid":{"rendered":"https:\/\/silvazar.com\/?page_id=3"},"modified":"2026-10-08T21:47:10","modified_gmt":"2026-10-08T17:47:10","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/silvazar.com\/ar\/privacy-policy\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><em>Last updated: 8 October 2026<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This policy explains what personal information Silvazar collects when you use silvazar.com or buy from us, why we collect it, who we share it with and what rights you have. Silvazar means Silvazar FZC, Business Center, Building B, Block 07-17, Sharjah Research, Technology and Innovation Park, Sharjah, United Arab Emirates. We are responsible for your information under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any question about your information, write to <a href=\"mailto:cs@silvazar.com\">cs@silvazar.com<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. What we collect<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>When you order:<\/strong> your name, email address, phone number, billing and delivery addresses, the pieces you buy and your order history.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>When you pay:<\/strong> Stripe, our payment provider, collects your card details directly. We never see or store your full card number. We receive only the payment result, the card type and the last four digits.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>When we need to check your identity:<\/strong> for some orders, including high-value orders, UAE anti-money laundering rules may require us to ask for a copy of your Emirates ID or passport and confirmation that the card is yours (see section 5 of our Terms).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>When you create an account:<\/strong> your login details and your saved favourites.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>When you contact us:<\/strong> the content of your messages and any photos you send, for example of a damaged parcel.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>When you browse:<\/strong> basic technical information such as your IP address, browser and device type, which our hosting provider records in server logs for security and to keep the site running.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We do not knowingly collect information from children, and we do not ask for sensitive information such as health or religion.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Why we use it<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To take your order, deliver it, invoice you and handle returns, refunds and warranty claims.<\/li>\n\n<li>To reply to your questions and keep you informed about your order.<\/li>\n\n<li>To meet our legal duties, including anti-money laundering checks, keeping tax and sales records, and answering lawful requests from UAE authorities.<\/li>\n\n<li>To protect our customers and our business from fraud and misuse of the site.<\/li>\n\n<li>To send you news and offers, but only if you have agreed to receive them. You can stop them at any time with the unsubscribe link or by writing to us.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We do not sell your information, and we do not use it for any purpose that is not listed here.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Who we share it with<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We share only what each provider needs to do its job:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Stripe<\/strong>, to process card payments and prevent fraud.<\/li>\n\n<li><strong>Our delivery partners<\/strong>, who receive your name, delivery address and phone number to deliver your parcel and, for orders outside the UAE, to clear customs.<\/li>\n\n<li><strong>Bluehost (Newfold Digital)<\/strong>, which hosts our site and stores its data.<\/li>\n\n<li><strong>Our email service<\/strong>, to send order confirmations and replies.<\/li>\n\n<li><strong>UAE authorities<\/strong>, when the law requires it.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Some of these providers store information outside the UAE, for example in the United States or Europe. Where that happens, we rely on providers that protect personal data to recognised international standards and on the safeguards the UAE Personal Data Protection Law allows.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The site uses Google Fonts to display its typeface. When a page loads, your browser contacts Google&#8217;s servers, which receive your IP address.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Cookies<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Cookies are small files your browser stores. We use only the cookies the site needs to work:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>to keep your shopping bag between pages;<\/li>\n\n<li>to keep you logged in to your account;<\/li>\n\n<li>to remember your favourites if you are not logged in;<\/li>\n\n<li>to protect payments against fraud (set by Stripe at checkout).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We do not use advertising cookies. If we add analytics or advertising in future, we will update this policy and ask for your consent first. You can delete or block cookies in your browser settings, but the bag, login and checkout may then stop working.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. How long we keep it<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We keep order, invoice and identity-check records for at least five years after the order, or longer where UAE law requires it. We keep your account information until you ask us to close the account. We delete messages and photos about an order once the matter is settled and the records period has passed. Server logs are kept for a short period only.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. How we protect it<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The site uses an encrypted connection (HTTPS). Access to customer information is limited to the people who need it to serve you. Card details are handled only by Stripe. If a security incident affects your information and puts you at risk, we will tell you and the authorities as the law requires.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Your rights<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can ask us to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>tell you what information we hold about you and give you a copy;<\/li>\n\n<li>correct information that is wrong or incomplete;<\/li>\n\n<li>delete your information, unless we must keep it by law (for example invoices and identity-check records);<\/li>\n\n<li>stop or limit how we use it, or stop sending you marketing;<\/li>\n\n<li>send your information to you in a format you can reuse.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Write to <a href=\"mailto:cs@silvazar.com\">cs@silvazar.com<\/a>. We may ask you to confirm your identity first, and we will reply within 30 days. If you are not satisfied with our answer, you can complain to the UAE Data Office.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Changes to this policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We may update this policy when our services or the law change. The date at the top shows when it last changed. If we make an important change, we will tell customers with an account by email.<\/p>","protected":false},"excerpt":{"rendered":"<p>Last updated: 8 October 2026 This policy explains what personal information Silvazar collects when you use silvazar.com or buy from us, why we collect it, who we share it with and what rights you have. Silvazar means Silvazar FZC, Business Center, Building B, Block 07-17, Sharjah Research, Technology and Innovation Park, Sharjah, United Arab Emirates. 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